Last updated September 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
Diwali items are not refundable and not returnable as well.
Diwali products are handmade. once payment for Diwali items is made, any exchange or refund on the item is not allowed, even if the goods are found to be defective.
We can refund a minimum amount if items are found defective.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: